Yes, we provide 7-day free trial for all ABSS software. Click here to download now.

Our technical support will be available during business hours (Mon-Fri), 9am to 5:30pm (GMT +8), except public holidays.

For any inquiries, you may connect with our customer service team at cs.sg@abssasia.com or +65 6505 6582.

Yes, we do have a comprehensive knowledge base portal specifically for our ABSS users. You can conveniently browse through various topics and find relevant content that will help you master your ABSS products knowledge. 

Whether you're a beginner or an experienced user, our knowledge base is here to support you every step of the way.

Yes, we understand the importance of helping new users get started with our product. We offer a range of comprehensive training courses designed to onboard and empower our users. Our training courses got you covered from basic functionalities to advanced features. Click here to view our training courses.

Yes, each ABSS product license is designed for use by a single user. However, if you require multiple users to access the system, you can purchase additional user license. 

If you are new to ABSS, please consider purchasing ABSS Premier 3-user license, which allows up to three users to utilize the software simultaneously. This way, you can tailor the licensing arrangement to accommodate the specific needs of your team or organization.

Hardware

- Intel Core 2 Duo (or equivalent) @1GHz

- 4GB RAM or more

- 2GB free hard disk space (for program installation)

- Screen resolution of at least 1024x768, 32_bit colour

- CD Rom (optional)

Operating System & Software

- Adobe Acrobat Reader DC or later

- Windows®️ 10 and 11 compatible

- Microsoft Office 2010 to 2016, 32-bit

- Word for OfficeLink compatible

- Excel for OfficeLink compatible

- Outlook for email related feature

Internet

- Internet connection is required for activation and confirmation of data files, e-invoice and banking connection related features.

From 1 January 2019, ABSS will no longer be providing technical support for certain earlier versions of ABSS product, and will instead be focusing on providing support resources for customers who are either:

- Subscribed to an ABSS Premium Cover; or

- Registered users of the latest-version ABSS product; or

- Registered users of up to two versions before the latest-version ABSS product. 

- Active Premium Cover users. 

(If your product version is two versions or older than the latest, we strongly recommend that you upgrade to latest version.)

Over the years ABSS has provided many hundreds of thousands of customers with a range of special upgrade and support subscription offers. The current pricing of the ABSS Premium Cover represents the best value of any of these offers, with an automatic upgrade to the latest version of your ABSS product included in the price.

Depending on your current product, you can also upgrade to a product with more functionality, such as multi-level pricing inventory.

To establish which latest-version product is right for your business, please visit our products page on the ABSS website or call ABSS customer service during business hours on +65 6505 6582.

Supporting more than two versions of each ABSS product poses a significant commercial challenge. Each version requires dedicated phone staff and technical specialists to update information, especially when older versions are adapted to new operating systems like Windows 10 or 11.

With 700,000 customers, ABSS must balance support needs, and providing comprehensive support for all is unfeasible. Offering support for the current version and the two previous versions strikes a balance, especially those who have paid upfront for an ABSS Premium Cover.

Two years of support aids new customers in adapting to ABSS software, spanning at least two 'business cycles' for familiarization.

The change in policy effective 1 January 2019 will ‘roll’ with new versions of ABSS product. In other words, as a new version is introduced, customers who are using a version of ABSS product that is three versions back will no longer be able to access support from ABSS. For clarity, kindly view our Sunset Policy Table on Sunset Policy - FAQs page.

ABSS will endeavor to contact all potentially-affected customers by email. If you would like to receive such notifications, ABSS recommends that you keep your contact details up-to-date.

The extensive ABSS support documentation covers most historical customer inquiries. Supplementary material on the ABSS website typically focuses on the latest product version.

For a more personalized assistance, many ABSS customers found it easier to be talked through a problem and have benefited from the experience of an ABSS Partner visiting them on-site and taking them through procedures step-by-step.

You may find your preferred qualified consultant from the ABSS Partners listed on our website.

ABSS prioritizes providing efficient technological solutions for small business owners. This includes compatibility with the latest operating systems and applications, as well as relevant legislative information such as federal government tax tables.

Demand on ABSS support resources is always consistently high, especially during the preparation of tax documentation and the end of financial year.

Support efforts vary based on customer needs, with older software queries requiring more time. To best serve everyone, resources focus on upfront support purchasers, those using the latest software version, and those up to two versions back.

This approach aligns with industry norms and offers extended phone support, surpassing competitors by up to a year.

The change in support policy applies to all ABSS products.

At the very least you should consider keeping the product which deals with the payroll up-to-date (through a subscription to ABSS Premium Cover) so that you’re always calculating your pay runs according to the latest tax tables.

As for the other ABSS product, if it provides a ‘mission critical’ role in your business, then you need to consider your future support needs and make a decision accordingly. It may be the case, for example, that you don’t need to be on the latest version every year, and that you choose to upgrade every second year (or even every third year).

However, you should always consider the implications of linking software that might not be completely compatible and pay close attention to the respective minimum system requirements and other technical specifications.

Some ABSS products, like ABSS FirstAccounts, have been discontinued, while others have less frequent updates compared to accounting and payroll products that change annually due to government tax table changes.

For products with longer development cycles, ABSS support team collaborates with the product team to ensure optimal assistance for customers with ABSS Premium Cover.

Check the ABSS website for a table of current support status, including discontinued products. If a product's development status changes, ABSS aims to contact affected customers, hence please keep your contact details up-to-date for notifications.