Here at ABSS we offer two support options, designed to help you make the most of your ABSS software. It keeps you up to date, compliant and technically supported.

To help get you started, take advantage of our complimentary 30 day introductory support

Phone Support

Sign up to our phone support Premium Cover today and receive these great benefits
Upgrades to the latest version

Upgrades to the
latest version

GST updates

GST updates

Technical support

Technical support –
9am-5pm, Mon-Fri

Quarterly newsletter

Quarterly newsletter

Call us today to find out more!
1300 880 883

ONSITE SUPPORT

If you require support that is customised to your company needs, you can choose to have one of our Certified Partners provide you and your staff with onsite support.

ABSS Certified Partners are independent consultants who can assist you with ABSS software; from pre-purchase advice to after-sales service. Their services may include any or all of the following:

ABSS product demonstration

ABSS product demonstration

Installation of ABSS software

Installation of ABSS software

Installing upgrades

Installing upgrades

Setting up your ABSS software

Setting up your ABSS software

Training and data conversion

Training and data conversion

Customising ABSS forms to suit your business

Customising ABSS forms to suit your business

Find a partner to help you today!

TERMS & CONDITIONS

If you’d like to read the details, here are the terms and conditions.
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Terms and Conditions
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Service Agreement

  • Access to technical support is exclusive up to the expiry date of the Software Premium Cover for your respective product serial number.
  • Technical support is avalable for ONLY active Software Premium Cover serial number purchased against the specific ABSS product.
  • A caller verification will be performed to verify contact details of users before any assistance can be given.
  • Technical Support assistance is available via telephone from 9 am – 5.30 pm ( Mon – Fri) excluding public holidays. Email and fax inquiries can be sent through as well while our support team attends to it on the next bussiness day.
  • Technical support assistance is not inclusive of :
    • Accounting and taxation advise
    • Any hardware or operating system related troubleshooting
    • Network set up, connectivity or performance
    • Performing actual or specific payroll and accounting transactions
    • Application consultation
    • One on One training over the phone on how to use software Integration with other 3rd party products or services
    • Customisation of forms and reports
    • Performing data file migration, import and export of transactions
  • Our response time commitments are:
    • Email response for enquiries received before 5:00pm : within 1 business day
    • Data file repair : between 3 – 5 working days
    • Initial data file checking or troubleshooting : between 1 – 3 working days
    • Serial Number removal : within 1 working day
    • Password Extraction : within 1 working day
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