Terms and Conditions

TERMS & CONDITIONS

  • Access to technical support is exclusive up to the expiry date of the Software Premium Cover for your respective product serial number.
  • Technical support is avalable for ONLY active Software Premium Cover serial number purchased against the specific ABSS product.
  • A caller verification will be performed to verify contact details of users before any assistance can be given.
  • Technical Support assistance is available via telephone from 9 am – 5.30 pm ( Mon – Fri) excluding public holidays. Email and fax inquiries can be sent through as well while our support team attends to it on the next bussiness day.
  • Technical support assistance is not inclusive of : 
    1. Accounting and taxation advise
    2. Any hardware or operating system related troubleshooting
    3. Network set up, connectivity or performance
    4. Performing actual or specific payroll and accounting transactions
    5. Application consultation
    6. One on One training over the phone on how to use software Integration with other 3rd party products or services
    7. Customisation of forms and reports
    8. Performing data file migration, import and export of transactions
  • Our response time commitments are: 
  • Email response for enquiries received before 5:00pm : within 1 business day
  • Data file repair : between 3 – 5 working days
  • Initial data file checking or troubleshooting : between 1 – 3 working days
  • Serial Number removal : within 1 working day
  • Password Extraction : within 1 working day
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